Customer Support Services

Purchasing an  Industrial Conveyor Ovenfurnace or washer is a large capital expenditure and ITS appreciates the opportunity to be a part of many large and small manufacturing facilities throughout the world. Our goal is to be the best long term business partner of our customers.  From the quoting process to installation and throughout the life of the equipment, we are there for service and support.

ITS Services

3000 N 114th Street
Wauwatosa, WI 53222

Customer Support Services

Industrial Oven, Furnace and Parts Washer Maintenance and Repairs

ITS designs and manufactures custom and standard batch ovens to meet the strict demands of our customers.

An industrial oven, furnace or washer will be a key part of a manufacturing line for many years and keeping it running at maximum efficiency is the job of our Customer Support Services team. We specialize in preventative maintenance, repairs, audits and supplying parts, manuals and drawings for our customers.

OSI, IHEI, LTG and Continental Equipment Corporation

Do you own an industrial oven or industrial parts washer from OSI, IHEI, LTG or Continental?

ITS is your source for parts and service. Contact ITS for your parts lists, manuals and drawings.

Contact the CSS team at 414-902-5300 or

Customer Support Services

The ITS difference: Customer Support Services Team

Capital Equipment is a large investment for any company, and a lot of time and research is spent selecting and engineering the perfect solution for the application. After installation, preventative maintenance becomes an important element in maintaining the ovenfurnace or washer. The life span may exceed 30 years if properly maintained.  Scheduling preventative maintenance is key to maintaining the maximum efficiencies of your equipment and the best way to avoid downtime. The Customer Support Services division at ITS is ready to assist! We offer one-stop support for service and parts.

Industrial Batch Oven

Protective Maintenance

Worry free maintenance plans are available. Our techs will inspect your industrial ovenfurnaceaqueous washer or ice builder annually and replace any needed parts. With the plan, we will contact you to set up the audit so no worries of forgetting. Comprehensive Maintenance Plans deliver peace of mind! ITS also provides 24 hour service for all customers from our Emergency Response Team.

Our parts department will create complete parts kits for our customers. Order the kit with your Audit/Preventative Maintenance trip and we will have the parts onsite for the technician to replace at that time. Worry free and convenient. Please email us at

batch oven

Equipment Repairs

International Thermal Systems Customer Support Service Staff travel the globe to provide support for our customers. Factory Trained Technicians are available for:

  • Field Installations
  • Equipment Relocation
  • Equipment Retrofit and Repairs
  • Emergency Repairs
  • Commissioning/Debug/Startup
  • Equipment Troubleshooting
  • Equipment Audits
  • Preventative Maintenance
  • Operator Support Training
ITS Batch Ovens and Conveyor Ovens

Peace of Mind

To request Service or Parts, contact the Customer Support Services team.

Phone:  414-902-5300


We look forward to working with you!

Customer Support Services delivers Peace of Mind 

If you need assistance with service, parts or warranty, contact the Customer Support Services team at 414-902-5300 or and a ticket will be created.

Customer Support Services CSS