Customer Support Services

Customer Support Services (CSS)

At ITS, every industrial oven, furnace and washer sold is the beginning of a long-term business partnership with the customer. From design-to-installation and throughout the life of the machine, ITS is here to provide support. Our Customer Support Services Division was created to provide both parts and service support. Our mission is to keep your equipment running at maximum efficiency and avoid any downtime. Contact Customer Support Services at 414-902-5300 or css@itsllcusa.com

Purchasing an  Industrial Conveyor Ovenfurnace or washer is a large capital expenditure and ITS appreciates the opportunity to be a part of many large and small manufacturing facilities throughout the world. Our goal is to be the best long term business partner of our customers.  From the quoting process to installation and throughout the life of the equipment, we are there for service and support.

Maintaining maximum efficiency of the equipment is a key objective of the ITS Customer Support Services division. Preventative maintenance and quick repairs are important to maintain peak performance levels. We created a store of replacement parts here at ITS. We offer replacement parts for all of our equipment and ship most in 2 business days.

customer support from ITS

Customer Support Services Parts

Replacement and Spare Parts

Purchasing an  Industrial Conveyor Ovenfurnace or washer is a large capital expenditure and ITS appreciates the opportunity to be a part of many large and small manufacturing facilities throughout the world. Our goal is to be the best long term business partner of our customers.  From the quoting process to installation and throughout the life of the equipment, we are there for service and support.

Maintaining maximum efficiency of the equipment is a key objective of the ITS Customer Support Services division. Preventative maintenance and quick repairs are important to maintain peak performance levels. We created a store of replacement parts here at ITS. We offer replacement parts for all of our equipment and ship most in 2 business days.

The ITS online parts store is a quick, convenient place to order replacement and spare parts. Customers can check pricing, stock availability and order with a credit card or PO.  The store offers everything from gaskets to motors to new controls. We occasionally offer promotions for online orders so be sure to set up an account for website ordering.

To open an online account, click the “Login” tab on the ITS website and then click “Request an account”. Complete the form and submit. The account will be approved in 1-2 business days and an email from ITS will sent with login information. Once logged in, you are ready to order! View product pricing and place the online order.

Customer Support Services 

The Customer Support Services team offers equipment audits, preventative maintenance, repairs and replacement parts. We service our equipment and the machines of our competitors. ITS starts with a complete audit of the machine and creates a list of needed service to maintain peak performance. By servicing our competitor’s equipment we are able to offer all-inclusive service to our customers which gives peace of mind that assistance is just a phone call away. Our technicians travel the globe and all are factory trained. Our team has been together many years and we continually train new team members to provide the exceptional service that is expected from ITS.

css-service-tech

Our Customer Support Services techs are highly trained and travel the globe to assist our customers.

Customer Support Services

International Thermal Systems has always been committed to providing best-in-class service and support to our valued customers. We have a dedicated CSS team ready to assist with parts and service requests.

CSS Service

  • Field Installations
  • Equipment Relocation, Retrofit or Repairs
  • System Performance Audit
  • Burner Integrity Management
  • Condition Monitoring
  • Safe-to-Operate Assessment
  • Equipment Maintenance

CSS Parts

  • Spare Parts
  • Replacement Parts
  • Manuals
  • Drawings
  • Online Parts Store
  • Live Chat on Website
ITS Batch Ovens and Conveyor Ovens

Delivering Peace of Mind

  • ITS services and stocks parts for all OSI, IHEI, LTG and Continental Equipment
  • Global Service from highly trained technicians
  • Servicing ITS and our competitors equipment
  • Dedicated CSS phone 414-902-5300
  • Dedicated CSS email css@itsllcusa.com

Shop for Parts 24/7

Industrial Oven and Furnace Parts

Contact the ITS CSS Group

Complete the form or contact us at 414-902-5300 or css@itsllcusa.com We look forward to assisting you.

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