Quality Customer Service is a key consideration when purchasing an industrial oven, furnace or washer. After investing thousands or even millions of dollars into the equipment, you want to be sure the manufacturer provides the needed support to keep it running at peak performance.
ITS is proud of the services that we offer to our customers. We provide installation, retrofit, relocation, and repairs for all our equipment and even our competitors’ equipment.
We stick to our word and follow through ensuring our customers are happy. We staff a team of highly trained and experienced technicians. They travel the globe, installing and servicing our industrial ovens, furnaces and washers. Our parts department quickly responds to all requests for parts, manuals, and drawings. We have an online parts store which offers 24/7 shopping.
ITS has a dedicated Customer Support Services phone number and email (414-902-5300 css@itsllcusa.com). We created a ticket system that follows all parts, service, and warranty requests from creation to completion, so nothing falls through the cracks. Our goal is to provide the best customer service in the industry, and we have implemented the tools needed to achieve customer satisfaction.
To make the Customer Support Services division even stronger for our customers, ITS has created a new role of Global Service Sales Manager. The manager is dedicated to working with our customers for equipment service needs including retrofits, upgrades, and preventative maintenance. We are pleased to announce that Jesse Steffen has been promoted to this new role. Jesse will visit customer’s facilities to inspect equipment, diagnose issues and offer suggestions for ongoing maintenance. In Jesse is a mechanical engineer and a former application engineer who understands the wide range of ITS equipment. OEM Sales Manager and assisted out application team
“I hope my new role will give our clients a single point contact to perform yearly maintenance or equipment audits. I look forward to working with our customer base to improve their existing equipment. This could be through upgrades to the newest technology or improving system in-efficiencies with conversions and retrofits,” explains Jesse Steffen.
Jesse can visit your facility or virtually look at the machine. We offer video guidance for troubleshooting, parts replacement, and any other questions a customer may have. Our goal is to be available when needed.
“By having a central point of contact for facility visits or virtual consultations, we are available for our customers when they need us most, and we can provide quick recommendations for solutions to keep their equipment up and running,” explains Matthew Zea, Customer Support Services General Manager.
ITS will continue to look for ways to improve our service and we look forward to establishing long term partnerships with all of our customers.
Jesse can be reached at:
414.429.7500 · Cell
414.902.5291 · Direct
414.902.5300 · Main
